At British Paints we're always glad to hear from our customers. If you've completed a job using any of our products send us some feedback and let us know how it turned out. Your input helps us improve our products and give you new solutions.

British Paints Customer Service, Consumer Advice and Product Information

For more information, phone British Paints Customer Service on 1800 086 690 or email us. Our Customer Service team will operate on limited hours over the Christmas break, see hours below.

Call Centre                                                       

Monday - Friday: 7am – 6pm AEST

Saturday: 9am – 3pm AEST

LiveChat

Monday - Friday: 9am – 6pm AEST

Saturday: 9am – 6pm AEST

Sunday: 10am – 3pm AEST

Customer Service Christmas Hours

Wednesday 24th December 7am-1pm AEDT

Thursday 25th December CLOSED

Friday 26th December CLOSED

Wednesday 31st December 7am-1pm AEDT

Thursday 1st January CLOSED

Monday 27th January 7am-3.30pm AEDT

Emergency Response Service

Australia - phone  1800 220 770 (cost of a local call from within Australia)

The Emergency Response Service (ERS) operates 24 hours a day, 7 days a week, providing telephone advice and assistance to the public, emergency services and others on incidents relating to transport, storage and use of chemical products and raw materials in emergency situations.